The Get My Payment site is operating smoothly and effectively. As of mid-day today, more than 6.2 million taxpayers have successfully received their payment status and almost 1.1 million taxpayers have successfully provided banking information, ensuring a direct deposit will be quickly sent. The Internal Revenue Service (IRS) is actively monitoring site volume. If site volume gets too high, users are sent to an online “waiting room” for a brief wait until space becomes available, much like private sector online sites. Media reports saying the tool “crashed” are inaccurate.
In situations where payment status is not available, the app will respond with “Status Not Available." The IRS reminds users you may receive this message for one of the following reasons:
If you recently filed your return or provided information through non-filers, enter your payment info on IRS.gov. Your payment status will be updated when processing is completed.
You can check the app again to see whether there has been an update to your information. The IRS reminds taxpayers that Get My Payment data is updated once per day, so there’s no need to check back more frequently.
The IRS continues to closely monitor the situation. In addition, more information will be shared on IRS.gov shortly on some common questions taxpayers are asking.