No matter what the business problem, whether it’s turnover, incivility, low patient scores or managers who don’t know how to give direction, all problems have one root in common: The lack of clarity.
Let me make a couple of distinctions about clarity: Clarity and certainty are not the same thing. Sometimes being certain keeps you from being clear because you are operating out of closed-minded assumptions instead of critical facts. Secondly, just because you have a lack of clarity does not mean you have workplace drama, but I can guarantee that, if you have drama, there is a lack of clarity at the root. This article offers three examples with lack of clarity at the root and what to do to course-correct.
Failing managers
Your managers aren’t making good decisions. They continue to go to their vice presidents and executives to get approval. You believe this time-wasting workplace issue is due to a lack of confidence. You offer leadership training that includes a workshop on decision-making, but the problem persists.
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