Member Services Specialist

Heating, Air-conditioning & Refrigeration Distributors International (HARDI)

General Description

Heating, Air-Conditioning & Refrigeration Distributors International (HARDI), a Columbus, Ohio-based international trade association of nearly 1,000 businesses, seeks a Member Services Specialist to support efforts in growing member participation in HARDI programs and events, resolving inquiries from membership and providing administrative support.

Responsibilities:

Provide sales and customer support services for HARDI’s strategic pillars (Advocacy, Benchmarking, Education and Networking) and the many offerings that HARDI provides to its members
Work in a customer service and inside sales capacity by resolving member inquiries and connecting member needs with HARDI-provided solutions
Proactively promote HARDI’s services and programs to members
Utilize and accurately update association database to provide support for various initiatives
Provide accurate support for various program enrollments, invoicing, follow-ups and reporting
Provide primary support in answering phones and general clerical support
Serve as an internal resource and troubleshooter in member services matters
Serve as an ambassador of HARDI to our members, throughout the HVACR industry and the association community through positive interactions remotely and in-person
Other duties as assigned

Minimum Qualifications:

Minimum of 2 years of customer/member service or inside sales experience required, preferably in a membership or sales support setting. High School Diploma or GED and some college preferred
Strong computer skills, proficiency with MS Office products, experience with handling membership/ customer databases
Proven organization and time management skills, ability to multitask, attention to detail and accuracy
Strong interpersonal and communication skills, especially on the telephone
Self-starter with ability to work without close supervision
Must be able to lift, move and pack meeting supplies (up to 25 lbs.)

Please send cover letter and resume to attention of Jessica McKinney (jmckinney@hardinet.org), Manager of Sales & Member Engagement

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