10/20/2025

Measuring the ROI of Training

Consider all angles

Dear Crucial Skills,

How can I measure the ROI of training?

Signed - Budget Conscious

Dear Budget Conscious,

The challenge with any kind of skills training is that people can learn the skills but then either fail to use them or use them in areas that don’t produce a return on the organization's investment. For example, a participant might use the skills to save his/her marriage, jumpstart his/her career, mend a broken relationship at work or resolve a long-standing customer problem. These are all positive outcomes, but they may or may not produce a return for the organization. This article is designed to show practitioners how to develop measuring and implementation tools that ensure their training results in returns.

Identify Crucial Moments, Failure Modes and the Costs of Failing

Conduct an organizational assessment to identify leverage points where improvements lead to bottom-line payoffs. In addition, get a clear picture of what failure looks like in these crucial moments and what it costs.

Please select this link to read the complete blog post from Crucial Learning.