07/14/2025

Verizon’s CEO Just Sent an Email to Customers

These six words are a must-read for every leader

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to the company's customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the sort of emails that say lots of words without saying much of anything at all.

Sampath’s email has some of that. It promises that Verizon is “raising the bar,” and that the company has “taken a different path.” There’s also the standard “you’re the reason we’re here,” though, as someone who has had to contact Verizon’s customer support, I’m not quite ready to believe it.

At the end of his email, however, Sampath reveals an important truth about leadership that anyone running a business or organization should read closely. 

Please select this link to read the complete article from Inc.