07/14/2025

Understanding Employee Assistance Professionals' True Value

They offer so much more than therapy for associations

Like many in the general public — and even some within the human resources and benefits community — I initially stepped into the world of employee assistance programs without fully understanding what these professionals actually do. After almost four years leading the Employee Assistance Professionals Association (EAPA), I have gained deep appreciation for the dedication, specialized expertise and critical role that EAP professionals play every single day.

One of the most persistent misconceptions is that EAPs are simply workplace therapists. While many EAP professionals do hold clinical licenses such as MSWs, PhDs or LPCs, their role extends far beyond traditional therapy. At its core, EAP is a distinct profession focused on helping employees stay productive, resilient and well — both personally and professionally.

EAP professionals are often the first responders in a wide variety of complex, sensitive situations.

Please select this link to read the complete article from ASAE’s Center for Association Leadership.