06/09/2025

What Successful Change Management Looks Like

Assume a negative balance of trust, and work to improve it

Change is good, we like to say. But employees may have a few thoughts about that.

A recent survey on change management, published in April and conducted by the firms TalentLMS and WorkTango found that employees don’t respond well to change when there’s a lack of communication and training around it. Half of the 1,200 people surveyed—all people at companies who’ve “went through an organizational change”—said their experience negatively impacted their trust in leadership. A majority (59 percent) said it spiked their stress, and nearly half (47 percent) said that during the change “companies failed to provide sufficient learning and development opportunities."

Some of this can be chalked up to a very human resistance to change: People like steadiness and routine, and dislike disruption. But the findings also point to a shortcoming in leadership: 46 percent of respondents said they “weren't asked for any feedback on the effects of the change.” And only 15 percent said that “meaningful changes” were made in response to their feedback.

Please select this link to read the complete article from Associations Now.