03/18/2024

Stop Saying 'I Know How You Feel'

Social psychology says it's a bad approach to empathy

Sure, good leaders get things done. But good leaders -- like good friends -- are sympathetic. They're able to understand and support other people and do so with compassion and sensitivity.

Great leaders? They're sympathetic and empathetic, able to experience and relate to the thoughts, emotions or experiences of others.

Sound too fluffy? Research backs it up. A Catalyst study found that employees who feel their leaders are empathetic feel more engaged, included, innovative and less likely to consider leaving.

Please select this link to read the complete article from Inc.