03/13/2024

AI is Boosting Workplace Efficiency

AI is helping workers relieve them of some tedious tasks

Desk workers’ adoption of generative AI (GenAI) seems still in its infancy around the world, but a new survey finds workers’ use of it increased 24 percent during the fourth quarter of 2023. When AI was used in conjunction with automation, desk workers reported an overall productivity increase of 80 percent, according to the global survey by Workforce Lab from Slack, a Salesforce company.

Respondents were full-time employees who worked with data or analyzed information or whose jobs involved creative thinking. AI’s top value, they said, was helping with writing, automating workflows and summarizing content. Job levels of respondents ranged from skilled office workers to junior and middle management to C-suite executives.

For these workers, AI helps relieve them of tedious tasks. On average, employees spend 41 percent of their workday on work considered “low value, repetitive or [lacking] meaningful contribution to their core job functions,” according to the Workforce Lab report.

Please select this link to read the complete article from SHRM.