Jalon Hall thought she was being scammed when a recruiter reached out on LinkedIn about a job moderating YouTube videos in 2020. Months after earning a master’s degree in criminal justice, her only job had been at a law firm investigating discrimination cases. But the offer was real, and Hall, who is Black and Deaf, sailed through the interviews.

She would be part of a new in-house moderation team of about 100 people called Wolverine, trudging daily through freezing weather to offices in suburban Detroit during the early pandemic.

When she accepted the job, the recruiter said via email that a sign language interpreter would be provided “and can be fully accommodated :)” That assurance unraveled within days of joining Google—and her experience at the company has proven difficult in the years since.