03/04/2024

Deploy Satisfaction Surveys to Improve Your Member Volunteer Experience

The data can bring greater clarity, structure and support to member volunteers

In April 2023, when Meagan Roloff, CAE, joined the National Association for Gifted Children (NAGC) as director of member services and engagement, she knew she'd be working on strengthening NAGC's volunteer program. To meet its volunteers' expectations, the association needed to understand how volunteers felt about their experiences within their committees.

"I put together a committee volunteer satisfaction survey," she said. "We wanted to get a baseline before we intervened, to get a sense of what we're dealing with."

NAGC wanted the data to help inform its volunteer orientation, so it designed the survey with that approach in mind. From the findings, the association was able to create an orientation that focused on inclusivity and the onboarding experience to ultimately get the committees functioning optimally.

Please select this link to read the complete article from Associations Now.