02/25/2024

AT&T to Credit Customers a Full Day of Service for Thursday Outage

The outage affected more than 70,000 customers

AT&T will credit customers a full day of service for the carrier's more than 10-hour outage on Thursday that affected more than 70,000 users, saying it was the "right thing to do."

"I believe this approach is fully manageable while achieving the 2024 business objectives we have set for ourselves and our stated financial guidance," CEO John Stankey told employees in a letter.

Service was restored late on Thursday on AT&T's 5G network which covers around 290 million people across the United States.

Please select this link to read the complete article from Reuters.