12/19/2023

The 2022 Holiday Travel Meltdown

Southwest will pay a $140 million fine for its failures

Southwest Airlines is still paying for its meltdown during the 2022 holidays that stranded millions of travelers — and the tab is growing.

The U.S. Transportation Department (DOT) has ordered Southwest to pay a $140 million civil penalty, part of a broader consent order after the airline's operational failures a year ago.

The penalty is by far the largest the DOT has ever levied for consumer protection violations, according to a statement from the department.

Please select this link to read the complete article from NPR.