12/14/2023

Broken Wings

Complaints about U.S. airlines soared again this year

If you're unhappy about the state of air travel in the U.S., you're in good company.

Complaints about U.S. airlines climbed sharply in the first half of the year, consumer advocates say, as passengers remain deeply dissatisfied despite some improvements in performance.

"The complaint data is pretty jaw-dropping," said Teresa Murray, a consumer advocate with U.S. Public Interest Research Group, which published a new report based on data released by the Department of Transportation.

Please select this link to read the complete article from NPR.