12/07/2023

How Highly Successful Leaders Build Trust and Solve Problems

Connect with your employees before you correct them

"First, emotionally connect. Understand their thinking. Then work on fixing things." This is one of the most important recommendations I give to executives I coach. It counters the common instinct to instantly jump in with the solution and save the day. 

Now, if there's an emergency, of course, act first. Otherwise, take a moment to connect, to find common ground, to let them know you understand and care--even if you don't agree. That way, your solution will be much better received. 

This is the Amare Way leadership principle Aim for Connection in action. It guides leaders to prioritize empathy and understanding over immediate problem-solving, even when the urge to react swiftly is strong. It's how to see beyond the problem at hand to the people involved.

Please select this link to read the complete article from Inc.