11/14/2023

Costco and Other Companies Rethink Self-checkout

Customers have grown annoyed with the technology

The backlash against self-checkout is growing, and stores are starting to dial back on the technology after it exploded over the past few years.

Booths, a British supermarket chain, said it’s removing self-checkout stations in all but two of its 28 stores. In the United States, Costco, Walmart, Wegmans and other chains have also revised their self-checkout strategies.

“Our customers have told us this over time — that the self-scan machines that we’ve got in our stores… can be slow, they can be unreliable (and) they’re obviously impersonal,” Booths managing director Nigel Murray told The BBC.

Please select this link to read the complete article from CNN.