Rather than going back to the textbooks, the IRC drew on its deep bench of talented facilitators and instructors, launching a series of webinars designed to address the rapidly changing needs of HR professionals. They weren’t preaching from on high, though. Their webinars hinged on Q&As and participant questions submitted before the session. The IRC team looked for the key trends in what their participants were saying they faced, and sought to address them through the free, hour-long webinars.

“We launched our first in week five or six of the lockdown,” Noël said. “It was via zoom and we could see all the participants’ and speakers’ faces. When we saw them, it gave us all an emotional lift, because we’re already feeling so isolated.

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