07/08/2020

Don't Assume the Worst in Others

Three essential skills for resolving conflict

Unresolved conflict affects almost every area of business, from productivity, safety, turnover and absenteeism to the culture itself. Leaders in today’s turbulent times need more than technical experience, seniority and authority. Leaders at every level need specific skills to initiate difficult conversations, resolve conflict and inspire behavioral change. Here are three essential skills that improve leadership competency.

1. Radical listening

As a leader, you are going to be criticized and challenged. You’re going to be misunderstood, and you won’t feel like listening when these things happen.

The precise time when listening is your best defense, is when every fiber in your body wants to argue, defend, be right and educate the other person about how to think.

Please select this link to read the complete article from SmartBrief.