07/02/2018

Digital Handbook

A handbook is an effective tool for onboarding new members

A digital handbook gives members access to the information they need about member benefits, services, and support—all in one place.

How to hack it? The American Chemical Society gives its members a digital handbook [PDF] detailing all the opportunities that membership affords, including events, products, services, and other benefits.

“Because we are a complex organization with a variety of member-only, public, and other product offerings, the member handbook is a way to comprehensively map out everything we do,” says Amelia Grana, manager for membership strategy at ACS.

Please select this link to read the complete article from Associations Now.