05/29/2018

Organizations Should Follow Starbucks' Example

How diversity training could solve the problem

On Tuesday, Starbucks stores will close for an afternoon. The coffee chain faced swift backlash after a Philadelphia store manager called police on two black customers.

Now more than 175,000 Starbucks employees will undergo a company-wide training, which Starbucks says will "address implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome."

These kinds of trainings happen in workplaces across the country, and they go by many names: implicit bias training, diversity training and prejudice reduction training. The point is to coach employees through interactions with people that are different than them, to lift the veil on the hidden biases that cause so many of us to react poorly.

Please select this link to read the complete article from CNN Money.