04/10/2018

The CEO's Leadership Role in Optimizing Emotional Well-being in Employees

The link between employee satisfaction and customer service performance

Executive leadership requires multifaceted capacity. Corporate leaders are responsible for every aspect of their organization, including strategic vision, finance and accounting, marketing and sales, operations, law, ethics and more. The smart ones know to surround themselves with experts who can complement their own knowledge so that the organization is strong on every front.

The most successful CEOs, however, are the ones who understand the importance of building a healthy organizational culture. These are the leaders who see—and value—the connection between employee satisfaction and customer service performance. The best way to ensure your organization’s success is to build a culture around optimizing your employee’s emotional well-being

This is something I learned firsthand as a CEO, when I led a major medical center from the lowest reaches of patient satisfaction to the among the highest. It is something I have been teaching to others for more than 15 years as a leadership coach for other corporate executives.

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