02/28/2018

Make Data Connections to Ease Member Pain

Begin to alleviate members’ pain points by taking small steps to connect your data

The daily commute can be a grind. Here in Washington, DC, Metro riders know that they might be late to work for multiple reasons—mechanical issues, offloading a sick passenger or the dreaded “single tracking,” which delays an entire rail line.

For years, the Washington Metropolitan Area Transit Authority was seen as tone deaf to commuter frustrations. It’s why there’s a popular Twitter account called Unsuck DC Metro.

But thanks to a system-wide effort to prioritize safety and track improvements, there have been some positive developments for commuters. These days, 87 percent of Metro riders arrive on time, a big improvement from last year’s 66 percent rate.

Please select this link to read the complete article from Associations Now.