02/13/2018

The Right Way and Wrong Way to Drop Support

Consider how you shut off support for different kinds of services

All the chatter over the recent revelation that Best Buy was dropping CDs from its stores made me think about the way that we shut off support for different kinds of services.

The CD carries a degree of nostalgia, but from a functional perspective, it’s been replaced by other technologies. You can get music more easily over the internet nowadays, and if you really still want a CD, there’s always Amazon or some other retailer.

As I wrote a couple of years ago, the idea of dropping official support for platforms is akin to game theory, in that you consider your own business goals along with the impact they have on your users.

Please select this link to read the complete article from Associations Now.