01/03/2018

2018 Will Be the Year of Employee Experience

Understanding what employee experience really is

Now that according to Gartner more than 90% of businesses compete primarily on the basis of customer experience (CX), it’s no longer enough to make CX a corporate priority.  The next competitive frontier is employee experience (EX) and the signs indicate so strongly that EX will become the next priority for organizations that I’m calling 2018 The Year of Employee Experience.

What Is Employee Experience?
Before I get into why EX will be the preeminent corporate priority this year, let me clarify what EX is.  Since CX is the sum of all interactions a customer has with a company, then:

EX is sum of everything an employee experiences throughout his or her connection to the organization — every employee interaction, from the first contact as a potential recruit to the last interaction after the end of employment.

Please click here to read the complete article from Forbes.