10/25/2017

Pull Back the Curtain With Business Transparency

When people feel informed, their commitment to the organization intensifies

A senior leader asked me recently about the challenges of juggling two opposing yet desirable outcomes: confidentiality and transparency.

I certainly understand the dynamics of the push-pull that happens in companies around these ideas. And, I coach executives to lean hard towards transparency. Why? Because when people feel informed -- and trusted with information -- their commitment to the organization, it’s leaders, their colleagues and their customers grows.

We’re experiencing a trust gap. The Edelman 2017 Trust Barometer found that 53 percent of respondents believe “the system” -- government, business, media and nongovernmental organizations -- is failing them. Only 15 percent believe “the system” is working today.

Please click here to read the complete article from SmartBrief.