10/13/2017

Kiosk Accessibility

The technology is great - when it's designed well

Kiosks have the potential to make life a little simpler for everyone—but only if the equipment is designed to work in every use case.

And that’s why the Kiosk Industry Group Association (KIGA) recently launched a new committee and working group that will work with the U.S. Access Board to help build compliance standards that follow the Americans With Disabilities Act (ADA). The committee includes a number of kiosk vendors, while the working group includes a larger variety of members and adds two trade groups—the Electronic Transactions Association and the ATM Industry Association—as contributing members.

The goal of the standards is to ensure that the estimated 57 million Americans with a disability can use kiosks. And the disabilities may not be what you expect. In a recent article on the KIGA website, writer Richard Slawsky notes that touchscreens, despite helping to simplify kiosks in many cases, can prove challenging for the nearly 20 million people who struggle with lifting and grasping, which makes it difficult to press buttons on a touchscreen.

Please click here to read the complete article from Associations Now.