09/05/2017

How an IT Executive Deftly Handled Criticism

Why she was mocked highlights some basic truisms of enterprise tech leadership

The person in charge of the New York Police Department’s (NYPD) tech decisions found one of her biggest moves publicly mocked. Why it was mocked, and how she responded, highlight some basic truths about enterprise tech leadership. Last week, the NYPD’s deputy commissioner of information technology found herself in an interesting place: in the crosshairs of media criticism of her decisions.

The New York Post slammed a 2014 decision, spearheaded by Deputy Commissioner Jessica Tisch, to put the entire police department on Windows Phone 8.1.  The phones run on an operating system that Microsoft stopped supporting in July.

The headline was hard to miss: “NYPD Needs To Replace 36K Useless Smartphones” certainly doesn’t suggest friendly coverage.

Please click here to read the complete article from Associations Now.