Details
12/22/2016
Member Services Specialist
Heating, Air-conditioning & Refrigeration Distributors International (HARDI)
General Description
Heating, Air-Conditioning & Refrigeration Distributors International (HARDI), a Columbus, Ohio-based international trade association of nearly 1,000 businesses, seeks a Member Services Specialist to support efforts in growing member participation in HARDI programs and events, resolving inquiries from membership and providing administrative support.
Responsibilities:
- Provide sales and customer support services for HARDI’s strategic pillars (Advocacy, Benchmarking, Education and Networking) and the many offerings that HARDI provides to its members
- Work in a customer service and inside sales capacity by resolving member inquiries and connecting member needs with HARDI-provided solutions
- Proactively promote HARDI’s services and programs to members
- Utilize and accurately update association database to provide support for various initiatives
- Provide accurate support for various program enrollments, invoicing, follow-ups and reporting
- Provide primary support in answering phones and general clerical support
- Serve as an internal resource and troubleshooter in member services matters
- Serve as an ambassador of HARDI to our members, throughout the HVACR industry and the association community through positive interactions remotely and in-person
- Other duties as assigned
Minimum Qualifications:
- Minimum of 2 years of customer/member service or inside sales experience required, preferably in a membership or sales support setting. High School Diploma or GED and some college preferred
- Strong computer skills, proficiency with MS Office products, experience with handling membership/ customer databases
- Proven organization and time management skills, ability to multitask, attention to detail and accuracy
- Strong interpersonal and communication skills, especially on the telephone
- Self-starter with ability to work without close supervision
- Must be able to lift, move and pack meeting supplies (up to 25 lbs.)
Please send cover letter and resume to attention of Jessica McKinney (jmckinney@hardinet.org), Manager of Sales & Member Engagement
